Refund & Cancellation Policy

1. Overview

Advance Abroad Academy provides digital access to online exam-preparation tools such as practice tests, AI-assisted writing and speaking feedback, vocabulary tools, resources, and premium platform features. No physical goods are shipped. Since access can begin immediately after payment verification, refunds are handled under the rules below.

2. Cancellation Policy

You can cancel your subscription renewal at any time directly through your Student Profile dashboard or by reaching out to support. Upon cancellation, your access to premium features will remain active until the end of your current paid billing period, and no further automatic charges will occur.

3. Refund Eligibility & Rules

We offer a 7-day refund review window under the following conditions:

• Request Window: The refund request must be submitted within 7 calendar days of your initial purchase transaction.
• Usage Threshold: To prevent abuse of our digital services, refunds are only eligible if you have:
  • Completed no more than one (1) full-length mock test or section test attempt.
  • Used no more than two (2) AI writing or speaking evaluations.
• One-time eligibility: The refund review window is only applicable to your first purchase on the platform. Renewals, extensions, or subsequent plans are non-refundable.

4. How to Request a Refund

To request a refund, please send an email to support@advanceabroadacademy.com with the subject line "Refund Request - [Your Name]".

Please include the following details in your email:

• Your registered account email address.
• The Razorpay Transaction ID or Invoice Number.
• The reason for your refund request (we appreciate feedback to help improve the platform).

5. Processing & Timelines

Once your request is received and verified for eligibility, we will approve the refund. Refunds are processed and credited back to your original payment source (credit card, debit card, UPI, or net banking) via our payment gateway Razorpay.

Approved refunds are credited back to your account within 5 to 7 business days, in accordance with Razorpay processing timelines.